We can learn from the Google User Experience Team:
focus on people,
every millisecond counts,
simplicity matters,
engage beg & attract experts,
dare to innovate,
design for the world,
plan for today & tomorrow’s biz,
delight eye without distracting mind,
be worthy of people’s trust, add a human touch.
For the virtual users, aim for simplicity & convenience. In our physical spaces, aim for comfortable & productive environments.
Users are more interested in shared experiences and less interested in material stuff/products (not sure I agree with this one!)
If you’d like to know more, included how to learn more, check here:
Sadeh, T (2008) “User Experience in the Library: a Case Study” New Library World 109 (1/2)
Usability Professionals Association
The Interaction Design Association
The User Experience Network
Bell & Shank (2007): Academic Librarianship by design: a blended librarian’s guide to the tools & techniques
Kunlavsky, M (2003). Observing the User Experience: a Practitioner’s Guide to User Research
How About Baking up a P, B,& Cake?
Peanut Butter Cake
½ cup peanut butter
1 cup sugar
3 cups flour
6 teaspoons baking powder
1 cup water
2 eggs, separated and beaten
1 teaspoon vanilla
Cream peanut butter and sugar; add egg yolks, water and vanilla, then flour and baking powder sifted together, lastly the beaten egg whites. Bake in a loaf.