“Keeping the User in Mind: User Experience and the Modern Library” takeaways:
Keep it simple, usable, useful, desirable, valuable, findable, credible, & accessible.
We can learn from the Google User Experience Team:
- focus on people,
- every millisecond counts,
- simplicity matters,
- engage beg & attract experts,
- dare to innovate,
- design for the world,
- plan for today & tomorrow’s biz,
- delight eye without distracting mind,
- be worthy of people’s trust, add a human touch.
For the virtual users, aim for simplicity & convenience. In our physical spaces, aim for comfortable & productive environments.
Users are more interested in shared experiences and less interested in material stuff/products (not sure I agree with this one!)
If you’d like to know more, included how to learn more, check here:
Sadeh, T (2008) “User Experience in the Library: a Case Study” New Library World 109 (1/2)
Usability Professionals Association
The Interaction Design Association
The User Experience Network
Bell & Shank (2007): Academic Librarianship by design: a blended librarian’s guide to the tools & techniques
Kunlavsky, M (2003). Observing the User Experience: a Practitioner’s Guide to User Research
Tiah